Concert Live sell physical products, downloads of music, data, goods and services to you subject to the terms and conditions set out below. By using this Web Site, you are agreeing to be bound by these terms and conditions.
Your details will remain private. By registering as a member of Concert Live or by completing a purchase you are consenting to join our newsletter mailing list. For details on how we handle our private data see our Privay Policy below. You can unsubscribe from our newsletter at any time.
All order prices are given in GB pounds. If you want to see how much this is in your local currency click here: www.xe.com/ucc/
We accept payment with the following cards:
When you place an order to purchase an item from us, we will send you an e-mail confirming receipt of your order and containing the details of your order and how to collect item(s). Your order represents an offer to us to purchase an item, which is accepted by us when we send e-mail confirmation that we’ve made that product available to you. That acceptance will be complete at the time we send the Order Confirmation E-mail to you.
Physical CD’s are produced in very limited quantities. We do our very best to ensure the quantity listed as available on the web site is true and correct, however because of the nature of producing limited edition CD’s, all recordings are subject to availability.
After an item has been purchased it is strictly prohibited for you to make any copies, perform unauthorised public performances and broadcasts. All rights of the manufacturer and of the recorded work reserved.
Refunds and exchanges for faulty goods
Concert Live makes every effort to ensure the product you order reaches you in a satisfactory condition. If the product is damaged or faulty when you receive it, you may contact us with a photograph of the damaged product and we will send you a replacement. In the event that the replacement item is also damaged, you will be entitled to a refund.
Concert Live also endeavours to deliver all products in a timely fashion. However, due to the exclusive nature of our products, stock is strictly limited and some products may take time to reach you. Please allow at least two weeks for deliveries, and a month for those products which have limited availability. If your order is over a month late, you will be entitled to cancel your order and claim a refund.
Because of piracy concerns, no refund can be given once you have received your order.
You will also not be entitled to a refund on an order which is more than 6 months old, unless you first request the refund before 6 months have elapsed.
Governing Law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
We will look after all your personal data fairly and securely. Any information you give us about yourself will be stored by us and may be processed and used by ourselves. e.g. we may use the information to confirm identity or credit details, for fraud prevention procedures, money laundering checks, audit confirmations or debt collection procedures. This may involve transferring your data to countries outside the European Economic Area.
Your data may also be passed to the band whose CD you have purchased. We will not disclose your information to any other third parties.